Founded in 1999 and based in San Mateo, California, SurveyMonkey is the world’s leading platform for turning people’s voices and opinions into actionable data — People Powered Data. Whether it’s with customers, employees, or a target market, SurveyMonkey helps curious individuals and companies — including 99% of the Fortune 500 — have conversations at scale with the people who matter most. It’s People Powered Data that allows them to understand not only “what” is happening, but “why.” SurveyMonkey’s 700+ employees throughout North America, Europe, and Asia Pacific are dedicated to powering the curious.
As a senior project manager on the Localization team, you’ll work with engineers, a range of product teams, marketing, and members of the Localization team to ensure scalable, efficient, timely, and on-budget localization processes. You will use these processes to help you ensure that your ongoing localization releases deliver the highest-possible quality user experience for our international customers. You will be on the constant lookout for ways to improve your localization processes, automating repeated tasks, streamlining workflows, simplifying handoffs and deliveries, and ensuring that localization scales with future demands. You are collaborative and team-oriented, willing and able to support a growing and dynamic localization team. You have a positive approach to problem solving and are not afraid to get your hands dirty in more technical issues, asking for engineering support as you need it. You have the flexibility and versatility to adapt to the challenges of a growing company with a diverse product set.
Work with other members of the localization team to continually improve existing localization and delivery, with a focus on upstream with a focus on upstream ease of development
Engage and build relationship with cross-functional teams and stakeholders (product, engineering, marketing) to ensure localization requirements are implemented and localization process is well understood
Work with engineering teams across SurveyMonkey to ensure localizability best practices are followed to minimize downstream issues and decrease cost and time-to-market for the localized versions
Lead meetings with marketing, engineering, and QA teams to facilitate communication of the localization requirements and plans
Support your assigned product and marketing team(s) to ensure that all releases are executed in an efficient and timely manner, and that all of the international customers get the best possible user experience in their language
Evangelize, document, and teach all relevant aspects of the localization process to your assigned product, engineering, marketing, and design team(s) to make sure you are all on the same page and that they think of localization from the start, whenever they work on new features or changes to existing features, code, designs, and content
Ensure smooth and scalable localization handoffs and deliveries with the localization vendor and maintain regular communications with them to ensure that both sides are set up for success on an ongoing basis
Document your localization workflows and maintain an open communications channel with other localization team members so as to share ideas, best practices, and tools
Communicate and document localization plans, progress, and issues within SurveyMonkey
5+ years of experience with localization project management
BA/BS in linguistics or technical discipline or equivalent experience
Technical understanding of common localization platforms, file formats and CAT tools
Ability to lead cross-functionally and communicate well (written and presentation)
Culturally sensitive and the ability to work well with a diverse team
Ability to stay focused under pressure, prioritizing and managing multiple projects simultaneously in a fast-paced environment
Ability to design and present compelling presentations
Excellent English communication skills, both in writing and in speaking
Knowledge of at least one major non-English language
At SurveyMonkey, we offer competitive salaries, medical/dental benefits, PTO, 401k, paid holidays, and equity compensation.
SurveyMonkey is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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