Head of i18n Vendor Management Posted Jan 04
Facebook , Seattle, WA
Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities — we're just getting started.

Languages are key to our mission of giving people the power to build community and bringing the world closer together. Facebook is currently available in more than hundred languages and we are adding many more. 89% of our users are already from outside of North America and we continue to expand internationally. As the Head of the Internationalization Vendor Management team, you will help drive this mission forward by supporting the team in defining and implementing our localization sourcing strategy as well as building and maintaining long-term relationships with our key localization partners. The ideal candidate has extensive experience in localization vendor selection, contracting, rate negotiation, on-boarding and ongoing performance management.

- Establish a vendor pool that meets current business requirements and scales to future business goals
- Manage vendor relations including governance, compliance, contracts and financials
- Facilitate end-to-end vendor on-boarding
- Develop vendor strategies and implement industry best practices into our existing outsourcing model
- Implement capacity plan and cost optimization strategies
- Improve existing processes through influencing and collaborating with key stakeholders within the Internationalization team as well as cross-functional partners
- Utilize metrics and analytics to make key business decisions and optimize total cost of delivery
- Measure, report on, and action on vendor performance
- Be a people manager to support a growing team

- 5+ years people management experience
- 5+ years experience in strategic sourcing or vendor management
- 5+ years experience in localization
- BA/BS in a business or technical discipline or equivalent experience
- Experience with contract negotiations and working with multiple vendors concurrently
- Experience processing and analyzing data sets, and interpret them to make business decisions
- Experience with methods to manage vendor translation quality, delivery and overall performance

- Experience with localization platforms, file formats and CAT tools – such as SDL Trados Studio, Idiom WorldServer, or any similar in-house localization tools that manage and/or automate the translation workflow
- Knowledge of additional languages (other than English)